AI Chatbot Development Services

When a user asks an out-of-the-box AI chatbot something it doesn’t know, the chatbot can hallucinate instead of admitting to a gap in its knowledge. At Apriorit, we <a href=/dev-blog/context-aware-chatbot-development>prevent hallucination</a> in several ways:

<ul class=apriorit-list-markers-green>
<li>Enhancing the LLM’s memory so it can remember the current conversation</li>
<li>Extending the chatbot’s knowledge base with records about the client’s business, products, services, etc.</li>
<li>Fine-tuning the AI model to make it consume fewer resources when generating answers</li>
<li>Testing the chatbot’s responses to unexpected prompts before release</li>
</ul>

At Apriorit, we cultivate <a href=/rd-services/ui-ux-design-services>UI/UX design</a> skills alongside software and business development. When tasked with designing an AI chatbot, we focus on creating intuitive and user-friendly chatbot interfaces that enhance the overall user experience. We prioritize user-centric design principles and conduct thorough usability testing to ensure that the chatbot meets users’ needs and expectations.

<p>Creating a custom training dataset during AI chatbot development improves the accuracy and efficiency of the final product. This process is challenging for any company, but it’s completely doable with the help of AI development experts.</p>

Apriorit developers recommend following these best practices to create a custom dataset:

<ul class=apriorit-list-markers-green>
<li>Determine the AI chatbot’s purpose and desired capabilities</li>
<li>Collect relevant data</li>
<li>Eradicate possible data bias</li>
<li>Categorize and annotate records</li>
<li>Test the dataset</li>
<li>Update the dataset regularly</li>
</ul>

Also, we can assist you in creating your custom dataset that will minimize the risk of hallucinations and other dataset-related issues.

<p>It’s impossible to completely secure your data when working with an AI chatbot developed by a third party since you need to send your data to their servers. Also, it’s unclear whether third parties retain data they receive from their clients.</p>

Creating a custom AI chatbot or deploying a commercial model on-premises allows you to implement the following security measures:

<ul class=apriorit-list-markers-green>
<li>Encrypt user data</li>
<li>Anonymize or pseudonymize user data to protect sensitive information</li>
<li>Redact sensitive data and personally identifiable information</li>
<li>Store data in secure environments with access controls and intrusion detection systems</li>
<li>Perform regular audits and compliance checks</li>
</ul>

<p>Since AI-powered chatbots can be trained on a huge set of sensitive data, they need to be able to recognize user roles or job titles to avoid oversharing.</p>

<p>At Apriorit, we address this risk by customizing chatbot behavior and implementing role-based access control mechanisms. They allow security officers to create user roles and groups with different security permission levels. This way, a chatbot can share sensitive information with a user only if this user has a corresponding role.</p>

For example, a chatbot might provide financial information only to accountants.

<p>Yes, we specialize in integrating AI chatbots with various systems and platforms.</p>

Apriorit developers have expertise in API integration, ensuring smooth communication between a chatbot and other systems. We can add an AI chatbot to your web or mobile application, SaaS solution, or enterprise system (CMS, <a href=/dev-blog/391-how-to-build-saas-crm>CRM</a>, <a href=/dev-blog/389-saas-hr-development>HRMS</a>, or any other type of product).

The cost of AI chatbot services depends on your requirements and expectations of the product itself, your development budget, and your expected delivery dates. Here are the key factors that influence the cost:

<ul class=apriorit-list-markers-green>
<li>Chatbot complexity</li>
<li>Natural language processing capabilities</li>
<li>Required integration with existing systems</li>
<li>Number of programming languages used</li>
<li>Degree of customization</li>
<li>Scalability requirements</li>
<li>Security and compliance requirements</li>
</ul>

<p>We can offer comprehensive support and maintenance services post-deployment both for our solutions and for your existing product. Apriorit’s software maintenance services can include bug fixing, ongoing monitoring, improvements to a working product, and regular updates.</p>

Ensuring that your AI chatbot gets quality support after the initial release will allow you to keep your product up to date and in line with modern requirements in terms of cybersecurity, usability, and competitiveness.